Support

AirLight Pro Support: Unlock the full potential of AirLight Pro with instructions and usage tips

Find everything you need to get started with your AirLight Pro, from setup and pairing to cleaning tips and care instructions.

Download user manual Contact our Customer Care Service
How to clean & care for your AirLight Pro

Discover all the pro tips for keeping your AirLight Pro performing at its best.

Download the app and create your own modes

Personalise your L'oréal Professionnel AirLight Pro hairdryer experience with custom blow-dry modes directly from the app.

Available on the Apple Store & Google Play Store.

icon-app-store icon-google-store

For optimal performance, we recommend the following system specifications:
iOS users: iOS 13.0 and above, including iPadOS 13.0 and above.
Android users: Android 8.0 (Oreo) and above.
Bluetooth compatibility: Bluetooth 5.0 and above for advanced connectivity features.

airlight pro support app 1

Pro modes

Explore the different control modes tailored to sleek, curly and coily hair types.

Warranty

2. Covered by warranty
Our goods come with guarantees that cannot be excluded under consumer laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. How to make a warranty claim

Please contact the L’Oréal Customer Care Centre using the details below with your proof of purchase and product serial number. We will assess your claim and, if the issue is covered by this voluntary warranty, arrange repair or replacement. This process is in addition to your rights under the Australian Consumer Law, including the right to a refund or replacement for a major failure.

L’Oréal Customer Care Centre (Australia)
Email: [email protected] (for Salons and general consumers)
Phone: 1300 651 991

L’Oréal Customer Care Centre (New Zealand)
Email: [email protected] (for Salons and general consumers)
Phone: 0800 889 778
Address for warranty returns Aus & NZ :
APS Logistics Group – Australia
23 Encore Avenue Somerton
Victoria 3062
Australia
T: +61 3 9303 2802
M: +61 406 385 149

3. Not covered by warranty

Subject to your rights under consumer laws, we do not guarantee the repair or replacement where a defect is the result of:

  • Damage caused by not carrying out the recommended appliance maintenance (including filter cleaning) set out in the User Manual.
  • Accidental damage, faults caused by misuse, neglect, improper handling, or use of the appliance which is not in accordance with the User Manual.
  • Use of the appliance for anything other than as a hair dryer.
  • Use of parts and accessories which are not supplied or approved by L’Oréal Professionnel Paris Zuvi.
  • Incorrect assembly or installation not in accordance with the User Manual.
  • Repairs or alterations carried out by parties other than the authorized agents.
  • Normal wear and tear.
  • Damage caused by external force (for example, impact).
  • Use with the wrong voltage or with an unsuitable adaptor.
  • Out of warranty period (noting that statutory rights may continue to apply).

1. Warranty period

In addition to your rights under consumer laws, L’Oréal Australia Pty Limited and L’Oréal New Zealand Limited provide a voluntary two year warranty from the date of purchase for AirLight Pro. If a manufacturing defect arises during this warranty period under normal use and maintenance, we will, at our option, repair or replace the appliance at no charge. This voluntary warranty is additional to, and does not limit or exclude, your statutory rights and remedies.

Get in touch


L'Oreal Customer Care Centre (Australia)
Email: [email protected]
Phone: 1300 651 991


L'Oreal Customer Care Centre (New Zealand)
Email: [email protected]
Phone: 0800 889 778